Conntac’s innovative and user-friendly self-service solutions help thousands of customers quickly and intuitively every day: from independently fixing a disrupted Internet connection themselves to quickly contacting the customer service centre 24/7. Internet service providers thus benefit from modern and competitive customer service.
In addition to independent problem analysis and problem solving, the Conntac self-service app bundles all customer concerns centrally: administrative and contract data can be viewed and adjusted with just one click and customers can contact customer services via all contact channels. At the same time, service employees receive a clear overview of all app processes on the Conntac dashboard. This means that help can be provided quickly and in a targeted manner if required.
A real win-win situation for customers, employees and the customer experience. The solution achieves a reduction of technical related calls of 25% and shortens the so-called average handling time (AHT) by up to 70%.
