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Self-service trailblazer Conntac sets its sights on new industries and markets

Within a very short time, the start-up Conntac, based in Augsburg, less than an hour’s drive from Munich, has acquired a range of high-profile customers and is well on its way to make its vision of turning the service sector upside down come true. In 2017, the two current managing directors, Dr. Michael Faath and Benjamin Wöhrl, founded Conntac together with the current head of development, Christoph Keller, and Prof. Dr. Rolf Winter, an experienced computer scientist specializing in data communications at Augsburg University of Applied Sciences, in order to relieve hotlines and customer service departments and keep end customers satisfied.

The secret lies in Conntac’s do-it-yourself solution that allows telecommunications providers to provide their end customers with an easy-to-use error analysis and troubleshooting tool, with all features and processes implemented as simply and conveniently as possible, according to a “customer first” principle. The result: Processing time and effort for technical problems are reduced, and end customer satisfaction increases.

Bayern Kapital has been supporting the team since mid-2018 as one of the earliest investors. The first customers were also quickly convinced and so the “o2 my Service” app for Telefónica Deutschland was successfully launched in the same year.

Now, other companies such as Vodafone and the leading Bavarian fiber-optic provider M-net have been added as customers. In the near future, Conntac plans to conquer new industries and start internationalization. The necessary capital is available thanks to a seven-figure Series-A financing round that has just been successfully completed, again with the support of Bayern Kapital.

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